Refunds at Uni Precision Telerad Sdn. Bhd. (1549296-V) can be requested anytime before the issuance of the radiology report. Once the report has been issued or the consultation has been conducted, refunds are not possible, and all payment transactions via our designated Payment Gateway are to be considered final post-service.
Should there be any dissatisfaction with our services, customers are encouraged to reach out to us at admin@uniprecision.con.my within 7 calendar days from the date of payment to submit a refund request. It is necessary for customers to briefly state the reason for their dissatisfaction in the request. Uni Precision Telerad Sdn. Bhd. will review the request, and if the reason is deemed valid, a refund will be processed within 30 days of receiving the request.
Refunds may be granted under one or more of the following circumstances:
- The images uploaded by the customer are unsuitable for analysis by our specialists, which may be due to poor diagnostic quality or an incomplete set of images required for accurate interpretation. In such instances, Uni Precision Telerad Sdn. Bhd. will contact the customer using the registered contact details to inform them of the issue.
- In the event of a service cancellation by Uniprecision Telerad Sdn. Bhd. due to unforeseen circumstances, such as operational challenges or specialist unavailability, leading to the inability to provide the requested service.
- Any billing errors, such as being charged more than the advertised or agreed upon price for the service.
- If a customer has been charged multiple times for a single service due to a technical glitch or error in the payment processing system. Uni Precision Telerad Sdn. Bhd. will review such cases to confirm the error and process the appropriate refund.
In all cases, Uni Precision Telerad Sdn. Bhd. is committed to ensuring customer satisfaction and will handle refund requests with fairness and discretion. Refunds will be processed back to the same bank account for payments made via online banking, and to the original credit card for payments made via credit card.